Effective Date: July 31, 2026

Store Name: Digitalgridsupply

Website: https://digitalgridsupply.shop

At Digitalgridsupply, customer satisfaction is at the foundation of our business. If you are not completely satisfied with your chair purchase, this Return & Refund Policy outlines our straightforward return procedures, item eligibility rules, and refund timelines to guarantee full alignment with United States consumer protection standards and Google Merchant Center guidelines.

1. 30-Day Return Window

We offer a flexible 30-day return window for all customers across the United States. You have 30 calendar days from the exact date your package is delivered to evaluate your purchase and initiate a return request.

2. Product Eligibility & Item Conditions

Returns are accepted under the following conditions:

  • Covered Reasons: We accept returns for both defective or damaged products (items broken in transit, manufacturing faults, or wrong items sent) and buyer’s remorse (change of mind, improper fit, or preference changes).
  • Item Condition: Chairs must be returned in clean, unused, and original condition, complete with original packaging, hardware, assembly parts, and instruction manuals.
  • Proof of Purchase: A valid receipt or order confirmation email is required to initiate and verify your return request.

3. How to Process a Return & Related Costs

  • Initiating a Return: To start the return process, contact our support team via Live Chat or email at support@digitalgridsupply.shop.
  • Instructions & Communication: Our support representatives will provide complete return shipping instructions. Tracking details and return updates will be provided via email or confirmed through a voice phone call.
  • Return Shipping Charges:
    • For damaged, defective, or incorrect items, Digitalgridsupply pays 100% of the return freight charges.
    • For change-of-mind returns (buyer’s remorse), the customer covers the actual return courier fees.
  • Restocking Fees: Zero Restocking Fee ($0.00). We do not charge restocking or administrative fees on returned items.

4. Refund Processing Timeframe

Upon receipt and inspection of your returned shipment at our fulfillment center:

  • Inspection: Our facility team conducts a quick inspection of the returned chair to confirm completeness and condition.
  • Refund Window: Once inspected and approved, refunds are issued within 3 days of item arrival at our warehouse.
  • Payment Credit: Refunds are credited directly back to your original payment channel (WooCommerce, PayPal, or card handled via Stripe). Standard bank processing times typically take 2 to 5 business days to post to your statement.

5. Order Cancellations & Warehouse Workflow

  • Pre-Shipment Cancellations: You can request an order cancellation for a full refund at any time before the item leaves our warehouse facility.
  • Daily Dispatch Operations:
    • Orders placed shortly before warehouse closing hours are scheduled for fast dispatch early the following business morning.
    • Orders completed shortly after opening are processed immediately and passed to our shipping partners (UPS, FedEx, or Old Dominion Freight Line), following our standard 5 to 8 days transit timeline.
  • Once a package has been dispatched from our facility, it cannot be stopped mid-transit; you must follow our standard 30-day return process upon receipt.

6. Data Privacy & Consumer Rights (COPPA, CCPA/CPRA, VCDPA, CPA)

When managing returns and refunds, Digitalgridsupply processes customer contact details and order records strictly for fulfillment and support needs:

  • State Privacy Rules: Residents of states like California (CCPA/CPRA), Virginia (VCDPA), and Colorado (CPA) reserve full rights to inspect or request deletion of personal information retained during return handling without facing service discrimination.
  • Child Safety Protections: Compliant with COPPA standards, Digitalgridsupply does not collect personal information from individuals under 13 years of age during return interactions.

7. Customer Support & Contact Information

For return authorization requests, shipping inquiries, or order assistance:

  • Store Name: Digitalgridsupply
  • Business Address: 2044 Olwien St, Brookings, SD 57006, USA
  • Phone Number: +16056927326
  • Business Email: support@digitalgridsupply.shop

Customer Support Availability: Live Chat & Email are 24/7 Active

Warehouse Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM