This Privacy Policy explains how Digital Grid Supply (referred to as “we,” “us,” “our,” or “the Site”) collects, uses, stores, and shares your personal information when you visit our website, use our services, or purchase shoulder bags from Digital Grid Supply. It also applies when you communicate with us in any way related to our services (collectively called the “Services”). For the purposes of this document, “you” and “your” refer to anyone who uses our Services, including customers, website visitors, or individuals whose information we may gather under this policy.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and sharing of your information as described here. If you do not agree with any part of this policy, please discontinue use of our Services.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect updates to our practices, legal requirements, or operational needs. When changes are made, we will post the updated version on our website and update the “Last Revised” date at the bottom of this page. We will also take any other actions required by applicable laws.
How We Collect and Use Your Personal Information
To deliver our Services effectively, we collect personal information from various sources. The specific data we gather depends on how you interact with us. Over the past 12 months, we have collected information as described below.
In addition to the specific purposes listed, we may use your information to communicate with you, fulfill our Services, comply with legal obligations, enforce our terms, and protect our rights as well as the rights of our users and others.
What Personal Information We Collect
The types of personal information we collect vary based on your interaction with our Site and Services. When we say “personal information,” we mean data that identifies, relates to, describes, or can be linked to you.
Information You Provide Directly to Us
You may directly submit the following types of information through our Services:
- Basic contact details – your name, shipping address, phone number, and email address.
- Order details – billing address, shipping address, payment confirmation, email, and phone number (specific to your shoulder bag purchase).
- Account credentials – username, password, and security answers (if you create an account).
- Shopping activity – shoulder bags you view, add to your cart, or save to your wishlist.
- Support communications – any information you include when contacting us, such as through email or contact forms.
Some features of our Services may require you to provide certain information. You may choose not to provide it, but doing so may limit your ability to use those features.
Information Collected Automatically Through Cookies
When you interact with our Services, we automatically collect certain usage data. To do this, we use cookies, pixels, and similar technologies (collectively called “Cookies”). Usage data may include how you access and navigate our Site, device information, browser type, network connection details, your IP address, and other interactions with our Services.
Information Obtained From Third Parties
We may also receive information about you from outside sources, including:
- Service providers that support our Site and Services, such as WooCommerce and WordPress.
- Payment processors like Stripe, which provide us with payment confirmation but do not share complete payment credentials.
- Online tracking technologies used by third parties when you visit our Site, open our emails, or interact with our advertisements.
Any information we receive from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of data provided by external sources or for the privacy practices of third parties.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services – To process payments, fulfill shoulder bag orders, send order-related notifications, manage your account, arrange shipping, handle returns and exchanges, and allow you to post reviews.
- Marketing and Advertising – To send promotional emails, text messages, or postal mail about our shoulder bags and accessories, and to display relevant advertisements on our Site and elsewhere.
- Security and Fraud Prevention – To detect, investigate, or take action against fraudulent, illegal, or harmful activity. You are responsible for safeguarding your account credentials, and we strongly advise against sharing your login information with anyone.
- Customer Communication – To provide support, respond to inquiries, and improve our Services. This is done in our legitimate interest to maintain a strong relationship with you.
Cookies
Like most websites, we use Cookies on our Site to enhance performance, remember your preferences, analyze traffic, and better understand how users interact with our Services. We may also allow third-party service providers to place Cookies on our Site for advertising and analytics purposes.
Most browsers accept Cookies automatically. You can adjust your browser settings to reject or delete Cookies. However, please be aware that blocking Cookies may negatively impact your experience and may cause certain features to malfunction or become unavailable. Disabling Cookies may not fully prevent us from sharing information with advertising partners.
How We Disclose Personal Information
We may share your personal information with third parties for legitimate business purposes under this Privacy Policy, including:
- Vendors and service providers who perform functions on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- Business and marketing partners, including WooCommerce and WordPress, who use your information according to their own privacy policies.
- Third parties when you direct us or give consent to share information, such as for shipping or through social media integrations.
- Affiliates within our corporate group to support business operations.
- As required by law, such as in response to subpoenas, search warrants, or similar legal requests, or in connection with a merger, bankruptcy, or business transfer.
Categories Disclosed in the Past 12 Months
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (e.g., name, email, address, phone number) | Vendors, payment processors, fulfillment partners, data analytics providers, business partners |
| Commercial information (e.g., order history, shoulder bag purchases) | Vendors, marketing partners, affiliates |
| Internet or network activity (e.g., usage data, IP address) | Data analytics providers, advertising partners |
We do not use or disclose sensitive personal information to infer characteristics about you.
Sale or Sharing of Personal Information
Over the past 12 months, we have “sold” or “shared” (as those terms are defined under applicable privacy laws) the following categories of personal information for advertising and marketing purposes:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (e.g., contact details) | Business and marketing partners |
| Commercial information (e.g., purchase records of shoulder bags) | Business and marketing partners |
| Internet or network activity (e.g., usage data) | Business and marketing partners |
User-Generated Content
Our Services may allow you to post product reviews or other content publicly, such as photos of your shoulder bag. Any information you submit to a public area of our Services will be visible to anyone who accesses that area. We do not control who sees your public content and cannot guarantee that others will respect your privacy. We are not responsible for the security or use of information you make publicly available.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow those links, you should review their privacy and security policies. We do not endorse or control these external sites and are not responsible for their content, accuracy, or data practices.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below, and we will take steps to delete that information.
Security and Retention of Your Information
No security system is perfect or impenetrable. While we take reasonable measures to protect your information, we cannot guarantee absolute security. We also recommend that you avoid sending sensitive or confidential information through unsecured channels.
How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to Access / Know – Request access to the personal information we hold about you.
- Right to Delete – Request deletion of your personal information.
- Right to Correct – Request correction of inaccurate information.
- Right of Portability – Request a copy of your data and ask us to transfer it to another party.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising – Direct us not to sell or share your information. If you visit our Site with the Global Privacy Control (GPC) opt-out signal enabled, we will treat this as a request to opt out for that browser and device.
- Right to Limit Use of Sensitive Information – Request that we limit use of sensitive personal information.
- Right to Restrict Processing – Ask us to stop or limit how we process your data.
- Right to Withdraw Consent – If we rely on your consent, you may withdraw it at any time.
- Right to Appeal – If we deny your request, you may appeal by replying directly to our decision.
- Manage Communication Preferences – You may opt out of promotional emails by using the unsubscribe link in our emails. Non-promotional emails (e.g., order updates) may still be sent.
To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.
Complaints
If you have a complaint about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country where you live, including the United Kingdom. When we transfer data from Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contracts.
Contact Us
For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Digital Grid Supply – Privacy Compliance
Email: support@digitalgridsupply.shop
Phone: +1 209-532-9781
Address: 16331 Hidden Valley Rd, Sonora, CA 95370, United States
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)