Payment Policy
Effective Date: 03/26/2026
At Digital Grid Supply, we prioritize secure, transparent, and efficient payment processing for all transactions involving our LED Light Bulbs. This Payment Policy outlines accepted payment methods, billing procedures, security measures, and guidance for customers to ensure a smooth purchasing experience.
Accepted Payment Methods
Digital Grid Supply supports the following payment methods:
- Major Credit Cards: Visa, Mastercard, American Express.
- Debit Cards: All major debit cards with valid U.S. banking information.
All payments are processed via secure, encrypted third-party payment gateways. We do not store full card details on our servers to maintain maximum security for customers.
Payment Process
- Upon completing checkout, the payment is authorized and processed immediately.
- Customers will receive an order confirmation email once payment is successfully received.
- Any issues with payment authorization, such as declined cards or insufficient funds, may delay order processing. Customers are advised to ensure billing information is accurate and current.
Billing Information Requirements
To prevent delays and ensure smooth order fulfillment, customers must provide:
- Full name as it appears on the payment card.
- Accurate billing address linked to the card.
- Valid email address and phone number for order confirmation and communication.
Providing incorrect billing details may result in declined transactions or order cancellation.
Security and Privacy
- Digital Grid Supply uses industry-standard encryption to protect payment information during transmission.
- Payment data is handled exclusively by trusted third-party payment processors.
- We do not share, sell, or disclose your payment details to any third party.
- Customers should never send sensitive card information via email or phone.
Payment Issues
In case of payment failure or issues:
- Verify card details and attempt the transaction again.
- Contact your bank or card issuer for assistance if the issue persists.
- Reach out to Digital Grid Supply support at support@digitalgridsupply.shop or +1 559-185-2344 for guidance.
Orders will not be processed until successful payment authorization is completed.
Refunds and Chargebacks
- Refunds are handled according to our Refund and Returns Policy.
- Refunds for returned LED Light Bulbs are credited back to the original payment method.
- Customers are advised to contact support immediately if any unauthorized charges appear.
Customer Support
For any inquiries regarding payments, billing questions, or transaction issues, please contact our support team:
- Email: support@digitalgridsupply.shop
- Phone: +1 559-185-2344
- Business Hours: Monday to Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Business Information
Digital Grid Supply
📞 +1 559-185-2344
📧 support@digitalgridsupply.shop
🕒 09:00 AM – 05:00 PM, Monday to Friday (GMT-05:00)
📍 10591 E American Ave, Del Rey, CA 93616, USA