Shipping Policy
Digital Grid Supply
Website: digitalgridsupply.shop
Email: Support@digitalgridsupply.shop
Phone: +1 (831) 684-1110
Address: 253 Center Ave, Aptos, California 95003, United States
1. Overview
This Shipping Policy explains how orders are processed, dispatched, shipped, and delivered to customers purchasing products from Digital Grid Supply. Our goal is to provide clear, transparent, and predictable shipping information so customers understand each step of their order journey.
We sell a range of girls’ dresses and apparel items. Each order is handled with care, packaged securely, and shipped using reliable domestic and international carriers. Processing, handling, and shipping times may vary depending on order volume, carrier capacity, product availability, and customer location.
To ensure full transparency, this policy includes structured details, tables, and straightforward explanations without any misleading statements. All timeframes listed are estimates and may vary.
2. Order Processing Time
The processing time refers to the period required to prepare your order before dispatch.
| Processing Stage | Estimated Timeframe | Explanation |
|---|---|---|
| Order Verification | 1 business day | Payment confirmation and inventory check. |
| Packing & Handling | 1–2 business days | Quality check, packaging, labeling. |
| Dispatch Preparation | 1 business day | Assignment to carrier and shipment queue. |
Total Standard Processing Time: 1–2 business days
3. Dispatch & Handling Time
After processing, orders are placed in the dispatch queue.
| Order Status | Timeframe | Details |
|---|---|---|
| Dispatch Window | 1–2 days | Order leaves warehouse and is handed to the carrier. |
4. Shipping Timeframes
Shipping time begins once the order has been dispatched.
| Destination | Estimated Shipping Time | Notes |
|---|---|---|
| United States | 5–8 business days | Delivery time varies by state and carrier conditions. |
| US Territories | 7–12 business days | May require additional transit steps. |
| International | Currently not supported | We only ship within the United States. |
5. Shipping Methods
We use trusted and recognized shipping carriers.
| Carrier Type | Service Level | Tracking Availability |
|---|---|---|
| Standard Carrier | Ground Shipping | Yes, tracking number provided via email. |
Tracking information is typically sent within 24 hours after dispatch.
6. Shipping Costs
Shipping fees are calculated at checkout based on weight, product type, and destination.
| Order Value | Shipping Cost |
|---|---|
| Varies by item and cart | Displayed at checkout |
We do not charge any hidden fees.
7. Delivery Issues
a. Delays
Shipping delays may occur due to:
Carrier backlogs
Weather conditions
High order volume
Incorrect customer information
Digital Grid Supply is not responsible for delays outside our control.
b. Incorrect or Incomplete Address
Providing accurate shipping details is the customer’s responsibility.
Orders delivered to incorrect addresses cannot be replaced or refunded unless returned to our warehouse.
c. Failed Deliveries
If a carrier marks the order as undeliverable, it may be returned to the sender.
When this happens, we will contact you for re-shipment options.
8. Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to track your shipment.
If the tracking page does not update immediately, please allow additional time for the carrier to register the package in their system.
9. Lost, Damaged, or Missing Packages
a. Lost Packages
If a package is marked as delivered but not received, customers must contact the carrier first.
If unresolved, contact us at Support@digitalgridsupply.shop for assistance.
b. Damaged Packages
If items arrive damaged, contact our support team with the following:
Order number
Photos of packaging and product
Description of the issue
Damaged items may be eligible for replacement according to our Return Policy.
c. Missing Items
If part of an order is missing, we will verify packaging logs and assist with fulfillment.
10. Shipping Restrictions
We do not ship:
Internationally
To P.O. Boxes
To military APO/FPO addresses
Orders placed with restricted addresses may be canceled or require correction.
11. Customer Responsibilities
Customers must ensure:
Accurate shipping address
Correct contact information
Availability to receive the package
Failure to do so may cause delays or non-delivery.
12. Contact Information
For shipping questions or assistance, contact us:
Email: Support@digitalgridsupply.shop
Phone: +1 (831) 684-1110
Address: 253 Center Ave, Aptos, California 95003, United States
Our support team will provide clear and timely assistance for all shipping-related questions.