Refund & Return Policy

Website: digitalgridsupply.shop
Email: Support@digitalgridsupply.shop
Phone: +1 (831) 684-1110
Address: 253 Center Ave, Aptos, California 95003, United States
Products: Girls’ Dresses

1. Overview

At Digital Grid Supply, customer satisfaction is a core priority. We understand that online shopping should be worry-free, especially when purchasing clothing such as girls’ dresses. This Refund & Return Policy explains how refunds, returns, replacements, and order cancellations are handled. Our goal is to ensure a fair, transparent, and easy process for all customers.

This policy applies to all purchases made through digitalgridsupply.shop.
By placing an order, you agree to the procedures described in this policy.

2. Quick Summary Table

3. Eligibility for Returns

To qualify for a return:

• Item must be unused, unwashed, and undamaged

• Item must be in original packaging, including tags and labels

• Item must be free of stains, odors, tears, or wear

• A valid order number or proof of purchase must be provided

Returns that do not meet the above requirements may be refused or may qualify only for partial refunds.

4. Items Not Eligible for Return

The following items cannot be returned:

• Items worn, washed, stained, or damaged after delivery

• Items missing tags or original packaging

• Clearance or final-sale items

• Items returned without authorization

• Customer-damaged items

If an item is not eligible for return, our support team will notify you by email.

5. Return Window

We provide a 30-day return period, starting from the day the product is delivered.
Requests submitted after this window may not qualify for a refund or exchange.

6. Return Process — Step by Step

Step 1: Submit a Request

Email us at Support@digitalgridsupply.shop with:

• Full name

• Order number

• Item name

• Reason for return

• Photos if product is defective or incorrect

Step 2: Approval & Instructions

After reviewing your request, we provide:

• Return authorization confirmation

• Return instructions

• Return shipping label (if applicable)

• Packaging requirements

Step 3: Ship Back the Item

Customers must securely pack the item:

• Use original packaging

• Include all parts, accessories, and tags

• Include proof of purchase

Step 4: Inspection

Once the returned item reaches our warehouse, our inspection team checks:

• Condition of the item

• Completeness of packaging

• Signs of use or damage

Step 5: Refund or Exchange

If approved:

• Refunds process within 1–3 business days

• Exchanges are shipped at no additional cost

• Refunds appear in your account within 5–10 business days depending on your bank

7. Refund Methods

Refunds are issued through the original payment method, such as:

• Stripe

• PayPal

• Credit/Debit Card

We do not issue refunds through alternative payment methods.

8. Refund Processing Time

Total timeframe may vary depending on bank or card provider.

9. Change-of-Mind Returns

If the customer changes their mind or orders the wrong size, the following applies:

• Customer pays return shipping

• Item must meet eligibility criteria

• Refund issued after inspection

We encourage customers to review size charts before ordering to minimize sizing issues.

10. Defective, Damaged, or Incorrect Items

If you receive:

• A defective item

• A damaged item

• The wrong product or incorrect size by our mistake

Digital Grid Supply will:

• Cover return shipping cost

• Provide a free replacement, or

• Issue a full refund

Required Information

Email us with:

• Photos of the defect or wrong item

• Full name

• Order number

• Description of issue

Inspection Outcome

If defect or error is confirmed, we immediately process the replacement or refund.

11. Lost or Missing Packages

If your package shows “Delivered” but you did not receive it:

1. Check with neighbors/family

2. Check mailbox or secure delivery area

3. Contact the carrier

4. Notify us at Support@digitalgridsupply.shop

We work with carriers to locate or replace missing packages.

12. Exchanges

We offer exchanges under the following conditions:

• Requested within the 30-day window

• Item meets return eligibility

• Replacement size or item is available

If item is unavailable, we issue a refund.

Exchange Shipping Costs

13. Order Cancellations

Orders can be canceled within 12 hours if the order has not yet been processed or shipped.

Cancellation Limitations:

• Once shipped, cancellations are not possible

• Customers must wait for delivery and then initiate a return

To request cancellation, email:

Support@digitalgridsupply.shop

14. Return Shipping Costs

15. Condition of Returned Items

Every returned item must maintain:

• Original brand packaging

• Tags attached

• No signs of wear

• No stains, perfumes, deodorant marks, or damage

If condition differs from original:

• A partial refund may apply

• Return may be refused

16. Partial Refund Situations

A partial refund may apply if:

• Tags are missing

• Packaging is damaged

• Item shows light signs of handling

• Item is returned late

• Non-essential accessories are missing

Our inspection team determines the applicable refund amount.

17. Non-Returnable Situations

We cannot accept returns if:

• Product is heavily used

• Fabric is torn, stained, or damaged

• Item has odors (perfume, smoke, deodorant)

• Hygiene concerns apply

• Unauthorized return is attempted

Such returns will not be refunded.

18. Return Abuse & Fraud Prevention

To protect customers and our business, Digital Grid Supply may deny returns if:

• Excessive returns occur

• Items are repeatedly returned in unacceptable condition

• Fraudulent activity is detected

We maintain the right to block or refuse service to violators.

19. Packaging Requirements

To prevent damage, follow these steps:

• Use original packaging

• Seal package securely

• Include original order number

• Do not send items back without approval

Items damaged due to improper packaging may become ineligible for refund.

20. Repeat Returns Policy

Customers with frequent return patterns may:

• Be denied additional returns

• Be restricted from future purchases

• Need to confirm identity before ordering

This ensures fairness for all.

21. Manufacturer Warranties

Standard clothing purchases typically do not include manufacturer warranties.
However, if applicable, our customer support team will guide you.

22. Return Communication Timeline

Once you contact us, expect:

• Reply within 24–48 business hours

• Return instructions after approval

• Update when return is received

We maintain full transparency during the process.

23. How to Contact Us

If you need help with a return, replacement, or refund:

Digital Grid Supply
Email: Support@digitalgridsupply.shop
Phone: +1 (831) 684-1110
Address: 253 Center Ave, Aptos, California 95003, United States

We respond Monday–Friday, excluding major holidays.

24. Final Notes

Our Refund & Return Policy exists to ensure:

• Safe shopping

• Honest practices

• Clear expectations

• Fair treatment for all customers

Digital Grid Supply is committed to maintaining transparency and providing a positive experience for every shopper.