Privacy Policy

1. Introduction

Welcome to Digital Grid Supply. Your privacy is extremely important to us, and we are committed to protecting your personal information with full transparency, lawful practices, and responsible data handling. This Privacy Policy explains in detail how we collect, use, store, protect, and disclose your information when you visit or make a purchase from our website digitalgridsupply.shop.

This policy is written in comprehensive long-form style so customers understand every step of how their information is handled. Our goal is to provide a clear and consumer-friendly policy that meets professional standards, aligns with Google Merchant Center requirements, and follows industry best practices for privacy, data security, e-commerce compliance, and safe handling of personal information.

By using our website, services, or placing an order, you acknowledge and agree to the practices described in this Privacy Policy.

2. Quick Reference Summary Table

To make this policy easier to read, below is a table summarizing key information. The full policy provides in-depth explanations in later sections.

This table is included only for convenience. The full policy below contains all official details.

3. Who We Are

Digital Grid Supply is an online retail business based in Aptos, California, specializing in girls’ dresses, including everyday wear, formal wear, casual, seasonal, and fashion items.

Operating Information:

• Website: digitalgridsupply.shop

• Email: Support@digitalgridsupply.shop

• Phone: +1 (831) 684-1110

• Address: 253 Center Ave, Aptos, CA 95003, United States

We operate entirely online and sell only within the United States.

4. Scope of This Policy

This Privacy Policy covers:

• Visitors to our website

• Customers making purchases

• Individuals contacting our support team

• Customers engaging with our ads, product listings, or marketing

• Users interacting with our analytics tools, cookies, or third-party integrations

This policy applies to all interactions with digitalgridsupply.shop, including mobile, tablet, desktop, embedded content, and third-party gateways used to complete transactions.

5. Information We Collect

We collect only essential customer information required for order fulfillment, customer service, and website functionality. We do not collect unnecessary or invasive data.

Personal Information Collected During Checkout

We collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

This information is necessary to ship orders, send order confirmations, and resolve any delivery-related concerns.

Payment Information

We do not store or access full payment card numbers.

Payments are processed securely by:

• Stripe

• PayPal

These services handle billing information using encryption and advanced security.

Account Information (If customer creates an account)

• Username

• Email address

• Saved addresses

• Preference settings

Account creation is optional.

Customer Support Communication

If you contact us via email or phone, we collect:

• Name

• Email

• Order details

• Message content

This ensures support agents can resolve inquiries effectively.

6. Automatically Collected Technical Information

When you visit our website, certain technical data is collected automatically for security and performance purposes:

• IP address

• Browser type

• Device information

• Operating system

• Time zone

• Page views

• Time spent on pages

• Click behavior

• Referring links

This data does not personally identify you and is used solely for analytics, fraud prevention, and optimization.

7. Cookies & Tracking Technologies

We use cookies to improve navigation, maintain shopping cart functionality, and provide a smoother shopping experience.

Types of Cookies Used

You may disable cookies through browser settings, but certain features (like add-to-cart or checkout) may stop functioning.

8. Google Analytics

Digital Grid Supply uses Google Analytics to study user behavior and improve store performance.

Google Analytics collects:

• Device data

• Browsing behavior

• Time spent on site

• Interactions with products

• Traffic sources

We do not use Google Analytics for identity tracking.

9. How We Use Personal Information

Your data is used only for legitimate business purposes, including:

Order Fulfillment

• Shipping items to your address

• Processing payments

• Sending confirmations and updates

Customer Support

• Resolving order issues

• Answering product questions

• Handling refunds and returns

Marketing (Optional)

• Promotional emails (only if you opt-in)

• Abandoned cart reminders

• Product updates

Security & Fraud Prevention

• Monitoring unusual activity

• Preventing unauthorized transactions

Website Optimization

• Improving user experience

• Fixing performance issues

• Understanding customer preferences

We never use data to mislead, manipulate, or profile customers in a harmful way.

10. Sharing of Information

We only share information when necessary to complete a transaction or operate our business.

We share information with:

We do NOT share information with:

• Advertisers buying customer data

• Data brokers

• Third parties for monetary gain

• Unverified partners

We do not sell or rent personal information under any circumstances.

11. Data Storage & Security Protections

We maintain strong security practices including but not limited to:

• SSL encryption on all pages

• Secure hosting infrastructure

• Restricted employee access

• Firewall protection

• Regular platform updates

• Encrypted connections for all transactions

We do not store sensitive payment information.

12. Your Rights

You have the right to:

• Request a copy of your data

• Request correction of inaccurate data

• Request deletion (where applicable)

• Opt out of marketing

• Restrict certain uses of your information

• Request clarification on how your data is handled

Contact: Support@digitalgridsupply.shop

13. Data Retention

We keep information only as long as necessary for:

• Legal compliance

• Refund & return windows

• Preventing fraudulent activity

• Customer service history

• Warranty or order inquiries

You may request deletion at any time.

14. Third-Party Tools Used

Digital Grid Supply uses:

• WooCommerce (e-commerce platform)

• WordPress CMS

• Stripe Payments

• PayPal Payments

• Google Analytics

Each service maintains strong security and handles data according to its own privacy standards.

15. Children’s Privacy

Our products (girls’ dresses) are intended for parents, guardians, and adults—not minors.

We do not knowingly collect information from individuals under 13.

16. International Use

We ship only within the United States.
However, website visitors may come from other regions.

Their information is treated under this Privacy Policy.

17. Email Marketing

Emails are sent only when:

• Required for order processing

• Responding to customer questions

• Customer voluntarily subscribes

Customers may unsubscribe at any time.

18. Behavioral Advertising

We may use anonymized browsing patterns to display relevant products, but we do not track or target individuals.

19. Data Breach Protocol

If any security breach is detected, we will:

• Investigate immediately

• Take protective measures

• Notify affected customers when required

• Work with technical teams to secure accounts

20. Customer Controls

You can control:

• Cookies (via browser settings)

• Email preferences

• Deletion requests

• Access to your account

• Opt-out options

21. How to Contact Us

For privacy-related questions:

Digital Grid Supply
Email: Support@digitalgridsupply.shop
Phone: +1 (831) 684-1110
Address: 253 Center Ave, Aptos, CA 95003, United States

Our support team responds within 24–48 business hours.

Your Privacy Matters to Us

Digital Grid Supply is fully committed to providing a transparent, professional, and secure shopping environment. We take your privacy seriously and ensure that your personal information is never misused, sold, or shared in a harmful way.